Shipping & Delivery Policy
At JPCL Frames, we carefully print, customize and pack each order before dispatch. This policy explains our order processing, shipping and delivery procedures.
1. Order Processing Time
For customized photo frames and personalized products, processing time depends on the product, customization requirements and order details.
After receiving your order and required photographs/details, we will process the order and prepare it for dispatch.
The estimated processing and delivery time will be communicated to the customer when required, particularly for customized or bulk orders.
2. Delivery Across India
We provide delivery to serviceable locations across India.
Orders may be shipped through suitable courier or postal services depending on the destination, package size and availability.
Estimated delivery time may vary depending on the destination, courier service, weather, public holidays and other circumstances beyond our control.
Customers will receive tracking information after the order has been dispatched, wherever tracking is available.
3. Hyderabad Delivery
For selected products and locations within Hyderabad, same-day delivery may be available subject to:
- Product availability
- Order confirmation time
- Customization and preparation requirements
- Customer location
- Delivery partner availability
Customers who require same-day delivery should contact us before placing the order to confirm availability and applicable delivery charges.
Same-day delivery is not guaranteed for every product or every location.
4. Shipping Charges
Shipping charges, if applicable, will be displayed or communicated to the customer before the order is confirmed.
Any additional delivery charges for special, urgent or same-day delivery requirements will be communicated to the customer before confirmation.
5. Order Tracking
Once your order has been dispatched, tracking details will be shared with the customer when tracking is available.
Customers can use the tracking information provided by the courier or contact us for assistance.
6. Delivery Delays
Delivery times are estimates and may be affected by:
- Courier delays
- Weather conditions
- Public holidays
- Transport disruptions
- Incorrect or incomplete delivery information
- Events beyond our control
If there is an unexpected delay, customers can contact us for assistance.
7. Incorrect Address or Contact Information
Customers are responsible for providing a correct and complete delivery address and contact number.
If an order cannot be delivered because of an incorrect or incomplete address or unavailable contact information, additional shipping charges may apply for re-delivery, where applicable.
8. Damaged Package or Product
We carefully pack our products before dispatch.
If a product arrives damaged, the customer should contact us as soon as possible after delivery and provide photographs or videos showing:
- The outer packaging
- The damaged product
- The shipping label
We will review the issue and provide an appropriate resolution according to the circumstances.
9. Customized Products
Many JPCL Frames products are personalized using photographs, names, dates or other information supplied by the customer.
Customers should carefully check the photographs and details provided for customization before the order is confirmed.
Processing time for customized products may be different from standard products because additional printing, design and framing work may be required.
10. Contact Us
For questions about shipping or delivery, please contact us:
JPCL Frames
Shop No 4, A.D.R Estate, KPHB Main Road,
Bhagya Nagar Colony, Kukatpally,
Hyderabad, Telangana – 500072, India.
Phone: +91 80742 78812
Email: jpclframes@gmail.com
We will be happy to assist you with your order and delivery enquiries.