At JPCL Frames, many of our products are personalized and customized using photographs, names, dates and other information provided by customers. Since these products are made specifically according to the customer’s requirements, we follow the policy below.
All personalized and customized photo frames and related products are made specifically for the individual customer.
Therefore, customized products cannot be returned, exchanged or replaced after the order has been confirmed or production has started.
This includes requests due to:
Customers are responsible for checking the photographs, names, dates, messages, sizes and other information provided for customization before confirming the order.
Once the order is confirmed and production begins, changes may not be possible.
JPCL Frames is not responsible for errors resulting from incorrect information or photographs supplied by the customer.
Customers who want to cancel an order should contact us as soon as possible.
Cancellation may be considered only before customization or production has started.
Once customization or production has started, the order cannot be cancelled because the product is being prepared specifically for the customer.
Because our products contain glass, frames and other materials that may be susceptible to damage during transportation, customers should carefully inspect the package when it is delivered.
Customized products are not eligible for return, replacement or exchange after delivery.
If you receive a package that appears seriously damaged during transportation, please contact us with photographs of the package and product so that we can review the situation and advise you on the available options.
Refunds are not provided for customized or personalized products once production has started.
If an order is cancelled before customization or production begins and the cancellation is accepted by JPCL Frames, any applicable refund will be processed according to the circumstances of the order.
The time taken for a refund to appear in the customer’s account may depend on the payment provider or bank.
The following products are non-returnable and non-exchangeable once customization or production has started:
For questions about cancellations, returns or refunds, please contact us:
JPCL Frames
Shop No 4, A.D.R Estate, KPHB Main Road,
Bhagya Nagar Colony, Kukatpally,
Hyderabad, Telangana – 500072, India.
Phone: +91 80742 78812
Email: jpclframes@gmail.com
Please provide your order number and relevant order details when contacting us.
We clearly communicate our customized-product policy so that customers understand the return, cancellation and refund conditions before placing an order.
By placing an order for a customized product, the customer acknowledges that the product is made specifically according to the information and photographs provided by the customer.